Terms
Last updated 03/10/2026
Bookings
All new clients start with a free meet-and-greet. A booking is confirmed once we've both agreed the dates and times in writing (email or WhatsApp is fine).
Cancellations
Please give at least 24 hours' notice to cancel a walk or visit. Cancellations with less notice may be charged in full.
Payment
I invoice weekly or at the end of a booking. Payment is due within 7 days by bank transfer.
Keys and access
Keys are stored securely, labelled without your address, and returned when you stop using my services.
Health and emergencies
Please tell me about any health or behaviour issues. If your pet needs urgent care and I can't reach you, I'll take them to your registered vet, and vet fees remain your responsibility.
Insurance
I am DBS checked and hold public liability and care, custody and control insurance. Certificates are available on request.